Your privacy is our responsibility
At dtv99, your personal information is stored with the highest level of security. Read this policy to learn how we collect, use, and protect your data.
This privacy policy applies to all users of the dtv99 platform. By using our website, you are considered to have agreed to the terms of this policy. Please read the full policy carefully.
dtv99 is committed to providing a safe and transparent online betting and casino experience for users in Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is also our ethical responsibility. This privacy policy will clearly inform you about what types of information we collect, how it is used, who it may be shared with, and how you can maintain control over your own data.
Section 1: Information Collection
dtv99 collects certain types of information from users for various purposes. Below is a detailed description of the different types of information we collect.
Personally Identifiable Information
During account registration, we collect the following information from you:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address
- Payment method details (bKash, Nagad, or Rocket number)
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- User login and logout times (Bangladesh Standard Time, UTC+6)
- Gaming activity and betting history
- Page visits and time spent on the site
- Information collected through cookies and similar tracking technologies
Information Collected from Communications
When you contact our customer support team, we retain the content of those conversations. This includes live chat messages and email ([email protected]) communications. This information is used to improve the quality of our service.
Section 2: Purpose of Data Use
We use collected information only for specific, lawful, and clearly defined purposes. Details are described below.
Service Operation and Improvement
We use your information for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Managing gaming activities and maintaining records
- Running bonus and rewards programs
- Diagnosing and resolving technical issues on the platform
Security and Identity Verification
To be known as a safe and fair-play platform, dtv99 verifies the identity of every user. This is essential for preventing fraud, combating money laundering, and keeping minors off the platform. This platform provides services only to those aged 21 and above.
Communication and Customer Service
We use your information for the following communication purposes:
- Sending important account-related notifications
- Transaction confirmation messages
- Providing customer service and resolving issues
- Informing you about promotional offers if you have given your consent
Section 3: Data Sharing and Disclosure
We do not sell your personal information to third parties. However, information may be shared in certain specific situations.
Service Provider Partners
To operate our services smoothly, we use trusted third-party services such as payment processors, cybersecurity services, and technology infrastructure providers. All such partners operate under strict confidentiality agreements and may not use your information for their own purposes.
Legal Obligations
We may be required to share information with relevant authorities to comply with legal orders, judicial directives, or regulatory requirements. In such situations, we will provide only the minimum information necessary.
Fraud Prevention
To ensure the security of the platform and to prevent fraud, deception, or any other illegal activity, we may share relevant information with security agencies. This measure is taken to protect the interests of all users.
Important: Except in the situations mentioned above, dtv99 never sells, rents, or exchanges your personal information.
Section 4: Cookies Policy
What are cookies and why are they used?
Cookies are small text files stored in your browser. dtv99 uses cookies for the following purposes:
- Maintaining login sessions and ensuring secure authentication
- Remembering your preferences and settings
- Analyzing site usage to improve the experience
- Detecting fraud and unauthorized access
Cookie Controls
You can control cookies by changing your browser settings. Keep in mind that disabling cookies may cause some important features of our platform to stop working properly, particularly login sessions and payment functions.
Section 5: Data Security Measures
dtv99 follows industry-standard technology and practices to protect your information.
Encryption Technology
Our site uses SSL (Secure Socket Layer) encryption. This ensures that all data exchanged between your browser and our servers remains fully secure.
Secure Data Storage
Your personal information is stored on secured servers. Through access control measures, only authorized personnel can access the necessary information.
Regular Security Audits
Our technology team regularly conducts security audits. Any vulnerabilities found are resolved immediately.
Security Breach Notification
If a data breach occurs and it affects your information, we will notify you as soon as possible and take the necessary steps.
Section 6: Your Rights and Controls
You have the following rights over your personal information on our platform.
Right to Access Information
You can request at any time to find out what information we hold about you. To make this request, email [email protected] or contact us via live chat.
Right to Correct Information
If there is any error or inaccuracy in your stored information, you may request a correction. Keeping information accurate and up to date ensures the quality of our service.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a set period due to transaction records and regulatory requirements.
Right to Withdraw Marketing Consent
If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. Contact our support team to do so. Please note that even after stopping promotional communications, you will continue to receive important account-related notifications.
Section 7: Data Retention and Deletion
Data Retention Period
dtv99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Generally:
- Active account data — retained while the account remains active
- Transaction-related data — for the period required by legal obligations
- Communication records — until the operational need has ended
- Closed account data — for the period required by regulatory rules
Secure Data Deletion
Once the retention period has ended or upon your request (where applicable), we permanently delete or anonymize your information using secure methods, so that it cannot be recovered in any way afterwards.
Section 8: Protection of Minors
Age Restriction
dtv99 is for those aged 21 and above only. We do not knowingly collect any information from minors. We carry out an age verification process during account registration. If we become aware that a minor has used our platform, that account will be immediately closed and the collected information will be deleted.
Section 9: Policy Changes and Contact
Policy Change Notification
We may update this privacy policy from time to time. If any significant changes are made, we will notify you through your registered contact details and update the last revised date on this page. Continued use of the platform after any changes will be considered as your agreement to the updated policy.
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
Our privacy team will process your request as soon as possible.
dtv99 — a safe and trusted experience
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