❓ FAQ
Answers to all your questions at dtv99
From opening an account to deposits, withdrawals, VIP benefits, and support — simple answers to everything, in one page.
Whether you're new to dtv99 or a returning player, small questions come up all the time. How to deposit with bKash, how VIP cashback works, or what to do if a withdrawal is delayed — this page organises the most frequently asked questions from Bangladeshi players into five categories. If you don't find your answer, contact our 24/7 live chat or reach us directly by email.
Frequently Asked Questions
Support Questions
Yes, dtv99 customer support is available 24 hours a day, seven days a week. Whether it's an Eid holiday or the middle of the night — whenever you run into a problem, help is available. Live chat is the fastest option; you can also reach us by email.
Absolutely. The dtv99 support team serves players in both Bengali and English. With Bangladeshi players in mind, Bengali communication is given priority so your issue can be explained clearly and resolved quickly.
Before reaching out, have your registered phone number or email address, a brief description of the problem, and if needed, the date and amount of the transaction ready. Having this information on hand lets the support agent verify your account much faster and resolve the issue sooner.
Currently there are two direct ways to reach dtv99. The first is the live chat on the site — it responds instantly. The second is email: [email protected] — email is convenient for more complex matters or when you need to send documents.
Live chat is best for quick answers — especially for urgent deposit or withdrawal issues. If you want to share screenshots or documents along with a detailed explanation, email [email protected]. The team responds in Bengali through both channels.
Withdrawals
Yes, withdrawals from dtv99 are always sent to the bKash, Nagad, or Rocket number registered in the player's own name. Withdrawals to someone else's number or another person's account are not allowed. This is done for your security.
At dtv99, withdrawals are generally completed within 10 to 45 minutes. If the network is busy or additional verification is needed, it may take a little longer. If it takes more than 45 minutes, contact live chat.
Before withdrawing bonus winnings, the wagering requirement must be met. For example, if you receive a ৳1,000 bonus, you must place ৳10,000 in bets — that is 10 times the bonus amount — before the winnings earned from the bonus become withdrawable. Wagering is calculated based on the bonus amount only.
Yes, dtv99's withdrawal system is active 24 hours a day, seven days a week. You can request a withdrawal after midnight or on public holidays and it will be completed within the normal processing time.
The minimum withdrawal amount at dtv99 is ৳500. This limit applies regardless of whether you withdraw via bKash, Nagad, or Rocket. If your balance is below ৳500, a withdrawal request cannot be submitted.
VIP Benefits
Each week, a portion of your net losses is returned to you as cashback. The percentage is determined by the rate for your current VIP level. At the end of the week the calculation is made and the cashback is added to your account by Monday or Tuesday.
VIP members receive weekly cashback, special promotions, and at higher levels, priority support. The higher the level you reach, the greater the cashback rate and the more exclusive offers become available. VIP benefits are dtv99's way of showing appreciation to regular players.
dtv99 has four VIP levels:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Platinum — up to 1.0% weekly cashback
Benefits increase step by step at each level.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Platinum — up to 1.0% weekly cashback
Benefits increase step by step at each level.
Playing regularly and staying active will automatically move you up to a higher level. The more you play and engage with the platform, the faster you can reach the next level. You can work your way up from Bronze all the way to Platinum.
Account Verification
Yes, account verification is required before your first withdrawal. It ensures your account is protected and prevents anyone else from withdrawing money in your name. Once verification is done, no further documents will be requested for future withdrawals.
A National ID card (NID) is the most accepted document. A valid passport or driving licence is also accepted. The photo of the document must be clear and legible — blurry or damaged images will not be accepted.
Yes, this is very important. The name you registered on your dtv99 account must exactly match the name on your bKash, Nagad, or Rocket account. If the names differ, the withdrawal will be held up and additional verification will be required.
dtv99 uses SSL encryption, so uploaded documents are kept secure. Personal information is used solely for identity verification purposes and is not shared with any third party. For more details, please see our privacy policy.
If verification is rejected, you will be informed of the reason by email or via live chat. This usually happens when the image quality is poor or there is a name mismatch. Correct the issue and resubmit the document and the process will restart. You can contact the support team for assistance.
How to Make a Deposit
After logging in, go to the cashier section and select Nagad as the deposit method. Send the amount from your Nagad app to the Nagad number provided. Enter the reference number or transaction ID correctly. Minimum deposit amount is ৳500.
Log in to dtv99, go to the deposit section, and select bKash. Make the payment to the designated bKash merchant or personal number and enter the transaction ID in the payment form. If the details are correct, the balance is added quickly. Minimum deposit is ৳500.
dtv99 does not charge any deposit fee. However, your mobile banking provider — bKash, Nagad, or Rocket — may charge a small fee according to their own rules. That charge is determined directly by your mobile banking provider's terms.
First, check the confirmation message in your mobile banking app. Then contact dtv99 live chat with your transaction ID and the amount sent. In most cases the delay is caused by a small data entry error, which support can fix quickly.
Yes. Rocket is Dutch-Bangla Bank's mobile wallet and it is fully supported at dtv99. You can deposit with Rocket following the same steps as bKash or Nagad. Minimum deposit is ৳500 and there is no platform fee.
Didn't find your answer? We're here!
If you didn't find the answer to your question on this page, contact us directly. The dtv99 support team is always ready to help in Bengali.
Live Chat
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Email Support
For detailed issues
Bengali and English
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Email: [email protected]
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